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FAQ

General

What time is check-in/check-out?

Check-in is from 2pm. Check-out is until 11am. If you require times outside this, please mention to staff when making your booking and we will always do our best to fulfill your request.

Can I get an early check in?

Yes, you can request an early check in with our team, although we do not guarantee check in before 2pm. We can store your bags should if you room is unavailable.

Do you have cots?

All new rooms can fit a cot which can be supplied at no cost. Please request when booking.

Can I add an extra bed to my booking?

Sofa beds are available in some rooms, subject to room type and availability. Please request from staff when making your booking.

Is there a gym for guests?

There is no gym in house, but the hotel can give you directions to gyms in the local area.

Do you offer special group and corporate accommodation rates?

Yes! We can arrange special offers for different groups and companies of all sizes. Please Contact us to discuss your requirements.

Do you have live entertainment?

Yes, we have live entertainment every weekend, this can vary from a soloist to a band and may be in various locations across the hotel.

Do you have free wifi?

Yes, we have free unlimited wifi for guests

Location

Is there parking available?

Yes, we offer free parking for guests in the car park surrounding the hotel. We also have a Tesla Charging Station!

What transport is available around the hotel?

Taxi – Reception will happily book taxis for guests. Bus – There is a bus stop on Glen Osmond Rd outside the hotel. Buses come on average every 30 minutes. Bikes – take our electric bikes for a spin, available for hire from reception.

Dining

What time do you serve meals?

Meals are served from 7am – 10pm daily. 

Do you have room service?

Yes, room service is available between 7am  – 10pm.

Can I view menus in guest rooms?

Yes, our bar, restaurant and room service menus are displayed in your room and online.

Reservations

What is the best way to book?

The best and most flexible way to book is direct with the hotel by calling, emailing or booking via our online booking system found on our website.  Alternatively there are lots of 3rd party websites that we are listed on, however we do suggest using trusted sites. If in doubt please give us a call.

Can I pay by cash?

Non-refundable bookings must be paid using a valid credit card at time of booking. For flexible bookings, we require a valid credit card to guarantee for the first night. The guest can pay on arrival by cash, but a credit card is required for the pre-authorisation.

What if I don’t have a credit card?

A valid credit card, in the name of the person checking in must be provided as a guarantee for all bookings.

Can I use a friend’s credit card to make a booking?

No, a credit card and valid photo ID must be produced at check-in, these must match the name of the guest and the name on the booking.

What do I require for check in?

You will need your credit card and valid photo ID.  Upon check in we take full payment of your room and either a pre authorisation on a credit card or cash or EFT bond.

What is a credit card pre–authorisation?

A pre-authorisation on your credit card is a hold of funds by the bank. The hotel requests that the bank holds these funds as a guarantee on the room. A hold of funds in the form of a pre-authorisation is standard industry practice to protect the hotel against fraud and property damage. Funds are typically held for 5-10 business days, depending on the financial institution who issues the credit card. Please ensure you have sufficient funds to cover the pre-authorisation for this period. Refer to your booking confirmation for more details.

Can I charge back to my room?

Yes, we offer a charge back option in all our restaurant, bars and our bottle shop.  You need to show your room key and sign the receipt for all charge back to room purchases.

What is the cancellation policy?

We have a 24 hour cancellation policy for all of our rooms, this is valid from 2pm the day prior to arrival. For special events dates and some packages this is extended to 48 hours, staff will notify you of this at the time of booking.